Terms and conditions

 
 

Terms and conditions

This agreement This is an agreement between you (you or User) and Wiztek Limited (we, us, our or Wiztek), in relation to any services (Services) provided by an IT support helper (Helper) you request through our app (App).
Our details Our registered company number is 10664221. Our registered address is at 5 New Street Square, London, United Kingdom, EC4A 3TW.
What these terms apply to These terms set out the basis on which you are allowed to use our App in the capacity of a User.  If you also wish to be a Helper, you will need to register as such and, as part of that registration, enter into a separate agreement with us in relation to each of these other roles.
Terms of service It is free for you to request a Service on our App, register with us, and set up your profile.

Although we may act as agent for certain Helpers in relation to entering agreements between Users and Helpers, Users contract directly with Helpers in relation to each request.  We shall not be a party to any such agreement between Users and Helpers for the performance of a Service, and we shall not be responsible for that performance.

 

We may advertise your request on our App to prospective Helpers who may wish to perform a Service for you.

 

You will need to complete your request on the App, and provide all necessary information relevant to the request so that Helpers may adequately assess whether or not they can assist. You are responsible for all information listed in your request and any other information you provide to us in connection with your request, User account or profile.

Appointment as agent and payments to Helpers Our role is limited to acting as commercial agent to conclude the sale by accepting your order and collecting your payment on behalf of that Helper. Our receipt of full payment from you will discharge your debt to the relevant Helper in respect of that order. Though we may assist with certain practical issues on behalf of the relevant Helper, we do not have any contractual obligations to you and you do not have any contractual rights against us regarding any Service provided by a Helper on the App.

 

You appoint us as your agent for the purposes of negotiating and forming binding agreements between you and the Helpers who you agree to provide you with the Service you have requested.

Ordering Services may be ordered by clicking on the type of Service you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the [“Next”] button on the checkout page.

All requests are subject to acceptance by the Helper. The Helper is not obliged to accept your request and may, at their discretion, decline to accept any order for any reason. You acknowledge that by clicking on the [“Next”] button, you enter into an obligation to pay the Helper for the Service(s). We will confirm the Helper’s acceptance to your request acceptance by sending you a confirmation of your order (Order Confirmation). The contract between you and the Helper in relation to the Service(s) ordered (Contract) will only be formed when we send you the Order Confirmation.

Service payments Services provided through the App are offered by a Helper on a fixed fee basis, as quoted on the App from time to time. Charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

All fees are collected and processed via Stripe. Payment for all orders must be made by credit or debit card on the checkout page. Wiztek is not responsible for the performance of Stripe.

Fees listed on the App shall be deemed to be quoted in Pounds Sterling, unless otherwise stated and inclusive of any VAT or sales tax (if applicable).

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

Cancellation and termination Where you are a consumer and not a business customer, you normally have the right to cancel a contract within 14 days after the date we send you the Order Confirmation. However, you acknowledge that:

 

  1. Where you have requested an Online Chat or an Instant Call Service:

The Helper starts provision of the Service immediately following acceptance of your order (which, by placing your order, you request them to do) and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations once the Service has started.

 

  1. Where you have requested a Service by Appointment:

You acknowledge that the Helper provides the Service at the appointment on the day arranged (which, by placing your order, you request them to do) and that, if the appointment takes place within the 14-day period, you will have no right to change your mind and cancel (or claim any refund) under the Consumer Contracts Regulations once it has happened. If you cancel before then (and within the 14-day period), you will receive a full refund of the charges paid for the Service in accordance with our refunds policy (see below).

Refunds Policy If you cancel a Contract for a Service by Appointment within the 14-day cooling-off period (see above), we will process any refund due to you on behalf of the Helper as soon as possible and, in any case, within 14 days after you notify us of cancellation.

 

If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

 

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Release Wiztek is not responsible for and shall have no liability in relation to any Services which are facilitated by Helpers using our App. Any disputes in relation to any services or dealings with Helpers should be raised and resolved directly with the Helper concerned.

If you have a dispute with any Helpers on the App whilst using our service, you agree to release us from all claims, demands and damages of every nature, known and unknown, arising out of or in any way connected with such disputes.

Liability Nothing in these terms shall limit or exclude any liability to you:

 

•                for death or personal injury caused by negligence;

•                for fraudulent misrepresentation;

•                for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;

•                under Part I of the Consumer Protection Act 1987; or

•                for any other liability that, by law, may not be limited or excluded.

 

Subject to this, if you are a consumer and not a business customer, in no event shall the relevant Helper be liable to you for any business losses, and if you are a business customer, in no event shall the relevant Helper be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability the relevant Helper does have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Service and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated at the time your order is accepted.

If you have a dispute with any Helpers on the App whilst using our App, you agree to release us from all claims, demands and damages of every nature, known and unknown, arising out of or in any way connected with such disputes. We will not be liable for any claim or demand against you by any other party.

We will have no liability to you whatsoever for any for any act or omission of the Helper in connection with any Service.

Personal data Use of your personal information submitted via the App is governed by our privacy policy.
General These terms shall be governed by English law, except that (if you are a consumer and not a business user) and if you live in a country (which, for these purposes, includes Scotland or Northern Ireland) of the European Union other than England, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

Access to the App or to any content from territories where use of the App (or any part of it) is illegal or unlawful is expressly prohibited. If you choose to access the App from outside the United Kingdom, you do so of your own accord and are responsible for compliance with local laws.

Contacting us Please submit any questions you have about these terms or any problems concerning the App or its use to us by any of the following means:

 

  • via the App
  • by email at contact@wiztek.com